Adam Richardson
Adam leads our AI practice, dedicated to helping our membership customers streamline operations, reduce costs, and empower staff through AI Assistants and intelligent automation. Prior to joining smartimpact, Adam served as General Manager at The Fire Industry Association (FIA), one of our longstanding clients since 2012. In that role, he partnered closely with us to drive an organisation-wide digital transformation, significantly leveraging AI-driven solutions.
This strategic shift freed up approximately 25% of FIA staff time (equating to around 1,500 days annually) by streamlining manual and repetitive tasks. This newfound efficiency allowed the FIA to dedicate more attention to member-centric initiatives, resulting in over £1 million of turnover growth without increasing headcount.
